VP Operations

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short-term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds, including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Summary:

The Vice President of Transactional Print Operations is responsible for overseeing the strategic planning, management, and execution of all transactional print operations within the organization. This role involves leading a high-performing team to ensure efficient and cost-effective production while maintaining the highest standards of quality and customer satisfaction. The VP will develop and implement operational strategies, drive process improvements, and ensure compliance with industry regulations and company policies.

Key Responsibilities

• Lead and manage all aspects of transactional print operations, including production, scheduling, and delivery.
• Develop and execute strategies to optimize print production processes, reduce costs, and increase efficiency.
• Oversee the management of print equipment and technology, ensuring they are maintained and upgraded as necessary.
• Collaborate with other departments, including sales, customer service, and IT, to ensure seamless workflow and timely delivery of services.
• Monitor key performance indicators (KPIs) to track operational performance and implement corrective actions as needed.
• Ensure compliance with industry regulations, company policies, and customer requirements.
• Drive continuous improvement initiatives to enhance operational performance, reduce waste, and improve quality.
• Develop and manage the operational budget, ensuring cost control and profitability.
• Build and maintain strong relationships with key stakeholders, including clients, vendors, and internal teams.
• Provide leadership, coaching, and development opportunities to the operations team.
• Responsible for daily capacity management including volume forecasting and labor staffing
• As needed, facilitate and coordinate site audit inspections for SAS70 and clients
• Responsible for strategic vendor management across the Print business.
• Daily management reporting
• Execute continuous, quantifiable performance improvements in Productivity, Quality and Control.
• Foster a work environment that values diversity, accountability, respect for others and performance results.
• Fulfill “people management” duties for direct reports and ensure those same duties are fulfilled by those direct reports for their teams.
• Ensure staffing/recruitment needs are met in coordination with Human Resources.
• Achieve P&L goals.
• Strong ability to interface with clients in any scenario.
• Internal company influencer on implementing key strategic initiatives.
• Implements and acts in accordance with the organization's information security HR and corporate policies.
• Protects assets from unauthorized access, disclosure, modification, destruction or interference
• Executes particular security processes or activities ad job requires.
• Ensures responsibility is assigned to the individual for actions taken; as it pertains to security roles and other duties.
• Reports security events or potential events or other security risks to the organization.
• Documents and updates periodically security procedures that ensures compliance with the requirements.
• Other tasks duties and responsibilities as assigned.

Key Skills

• Exceptional leadership experience, including staff development, innovation and strategic planning in an operations environment.
• Strong project management skills with ability to execute plans on time and with desired results.
• Demonstrated ability to manage time effectively and coach others to do the same.
• Ability to motivate and create a team environment that also values individual accountability.
• Ability to develop and maintain effective internal/external partnerships to achieve results.
• Excellent interpersonal and influence skills with the ability to build consensus in decentralized teams.
• Superior trouble shooting and conflict resolution skills.
• Excellent analytic skills, including Advanced skills in MS-Excel.
• Outstanding verbal and written communication skills.

Minimum Qualifications

• 10+ years of management experience in financial transaction processing is preferred.
• Bachelor’s degree and/or equivalent experience.

Additional Desired Qualifications

• Travel on an as needed basis.
• Working knowledge of HITRUST, NIST, and ISO 9001

Physical Requirements

Physical demands with activity or condition requiring a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor). Physical demands may include walking, carrying, reaching, standing, and stooping. May require occasional lifting/lowering, pushing, or pulling up to 25 lbs.

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com, or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.