Product annd Operations Manager

About Us

Conduit Health enables effortless access to essential medical equipment, supplies, and services for home-based patients with chronic conditions. As chronic care shifts from nursing facilities into the patient’s home, the ability to obtain necessary durable medical equipment (DME) becomes essential to keeping patients safe and supported at home.

We’re tackling a complex challenge in a massive market: our target population receives over $500 billion annually in long-term support and services. The population eligible for Conduit Health is expected to grow by 50% to 24 million Americans over the next five years.

At Conduit Health, we combine user-friendly technology with telehealth to transform a highly frustrating process into a seamless experience for patients and their families, accelerating access to critical equipment and supplies and enhancing the quality and affordability of care.

We’re rapidly scaling, with demand outpacing our capacity. Backed by top-tier seed investors (XYZ Ventures, Twelve Below, Eniac Ventures), we are a close-knit, NYC-based team with an office in Union Square, where we work in-person several days per week.

Why work with us?

Impactful Mission: Conduit Health genuinely helps patients overcome one of the most challenging parts of aging in place: accessing essential medical equipment and supplies. Our work makes a profound difference for patients and their caregivers.

Versatile Role: This is a unique role for someone looking to immerse themselves in all aspects of product management and business operations. You’ll have broad exposure across our organization, gaining a foundation that can prepare you for roles like Chief of Staff, general manager, or founder.

Builder in Chief: This is a unique role for someone looking to immerse themselves in all aspects of product management and business operations. You’ll have broad exposure across our organization, gaining a foundation that can prepare you for roles like Chief of Staff, general manager, or founder.

You’ll be responsible for

Sprint Coordination & Product Execution: Partner with our Co-Founder and Head of Product to lead sprint planning, help manage the engineering team’s workflow, and ensure alignment on goals and deadlines.

Automation & Operational Efficiency: Build and maintain automations using tools like Zendesk, Zapier, and GenAI applications to streamline processes across departments, reducing manual work and enhancing team productivity.

Process Improvement: Design, implement, and oversee processes to increase operational efficiency, from customer support and engineering to product development and beyond.

Cross-Functional Support: Be a hands-on “builder” across departments, optimizing workflows and creating processes that allow each team member to perform at their best.

Communication Bridge: Serve as the go-between for product and engineering teams, ensuring business needs are translated into actionable development priorities.

Requirements

Startup DNA: If you thrive in high-growth environments where agility, resilience, and adaptability are essential, you’ll fit right in.

Technical & Product Background: You bring 2-5 years of experience in a product, engineering, or operations role within a tech-driven organization. Familiarity with tools like JIRA, Postman, and experience with automation tools (e.g., Zapier) are highly preferred.

Process Mindset: You excel at building efficient processes and enjoy creating workflows that improve productivity across teams.

Problem-Solving Approach: Your attention to detail and methodical approach help you solve complex problems and implement solutions effectively.

Entrepreneurial Spirit: Eager to learn and grow, you have a long-term ambition to start something yourself and see this role as foundational to that path.

Compensation

Competitive Salary and Benefits: We’re not big tech (yet), but we believe everyone should make a great salary that aligns with the expertise and value they bring, regardless of the company’s stage. We offer a competitive package which combines salary and meaningful equity. We expect team players but not ‘hometown’ discounts. We offer medical/vision/dental as well.

Your First 3→6 Months

Operational Foundations: Establish critical operational processes to streamline product development and engineering.

Automation Implementation: Set up automations to reduce manual tasks and improve productivity across departments.

Product & Sprint Cadence: Oversee sprints with the engineering team to ensure alignment on priorities and delivery timelines.

Efficiency Playbook: Begin documenting and refining a playbook for process improvements that scale with the company.

Apply

Shoot a note to hello@conduithealth.com with your name and a link to your LinkedIn profile and we’ll find time for an initial call.