PA | HR Delivery | Chief of Staff

This role will support the strategy, operations, and culture that power our Enterprise Services, Tech, Capital One Software, International Card, and Business Cards & Payments HR team. This associate will lead core Chief of Staff functions, Executive Performance and Talent Management activities, and emerging strategic projects across the portfolio, driving value for senior HR and business leaders through a strong blend of analytical, project management, and communication skills.

The role will involve:

• Monitoring and analyzing metrics for initiatives and solutions, and making recommendations to drive improvements to enhance value and sustainability

• Providing support to key Executive Talent and Performance activities to raise the bar, support the promotion, and galvanize the mobility of our VP+ population in a well-managed and intentional way

• Serving as a key thought partner and project manager on emerging strategic initiatives across our portfolio (e.g., Elevating Product, people leadership capabilities)

• Leading ad hoc talent analyses to meet senior business leader needs quickly and efficiently

• Managing and performing on HR-related process or programs, investigates and make recommendations and decisions in gray space, initiate program/process improvements to mitigate risks and optimize delivery

• Developing programs and routines that ensure connectivity and visibility across the portfolio, including our Monthly Partner Update, people leadership sessions, and team learning investments

• Work to further enable and engage our HR team through through creation of innovative programs and partnership with HR administrative assistant community

• Connecting dots and influencing across multiple cross-functional teams, client organizations and groups without direct authority, while also collaborating to identify solutions that can achieve shared results

• Leading and developing change management plans in support of organizational changes, as needed

• Staying current with external trends, best practices, and innovations and infusing these into work products

Basic Qualifications:

• Bachelor's degree or military experience

• At least 2 years of work experience in Project Management, HR Business Partnership, or on a Chief of Staff team

• At least 1 year of data analysis experience conducting analyses to translate metrics, research, and trends into strategy

Preferred Qualifications:

• Exceptional analytical capabilities and ability to consult on thorny problems by extracting insights

• Track record of complex project management, a bias to action and extraordinary attention to detail

• Proven ability to influence leaders, think creatively, participate fully and work collaboratively to develop and execute product strategies, solutions and experiences

• Strong forward lean; proactively anticipates business needs, manages stakeholder expectations, and operates exceptionally in gray space

• Skilled at balancing both disruption and consensus-building while driving forward complex initiatives

• Exceptional coaching and consulting skills, with demonstrated self-confidence and an ability to adapt content and conversations to meet the needs of the audience

• Impeccable judgment and ability to balance the needs of the organization, leaders and associates

• Passion for learning with a growth mindset

Other Information:

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).