Chief of Staff

Company Description

Tono is pioneering the future of specialty medicine, starting with complex medical dermatology. Our subspecialty approach focuses on conditions that require advanced treatments, including chronic inflammatory skin conditions and supportive oncodermatology. Tono’s virtual-first approach enables patients and health systems across the country to access best-in-class specialty care.

Our mission is to transform patients with timely access to expert care. Today, we partner with leading cancer centers, academic medical centers, health systems, and health plans across 25 states. We focus on expanding access to specialty and subspecialty doctors, ensuring that more patients benefit from advanced, proven treatments and the transformative power of modern medicine.

Our team joined us from top companies including Apple, Twitter, and Amazon, bringing a wealth of expertise in technology, operations, and product development. Our doctors trained and worked at some of the nation’s leading institutions, including Columbia, Einstein, Harvard, Mount Sinai, and Memorial Sloan Kettering (MSK). Together, we’re building a company at the intersection of medicine and technology to unlock new possibilities.

We’re proud to be backed by leading investors, including Village Global—a venture firm backed by some of the world’s most successful entrepreneurs, including Bill Gates, Jeff Bezos, Michael Dell, and chaired by Reid Hoffman. HOF Capital, which provides a global perspective and access to diverse partnerships, brings together investors from 37 countries and over 240 strategic industry leaders who employ more than 1.2 million people worldwide. Additionally, Oncology Ventures’ expertise aligns with our commitment to transforming oncodermatology care.

We are looking for a Chief of Staff to join our team and report directly to the CEO. This role is based in New York City.

Responsibilities

As Chief of Staff, you’ll work at the intersection of strategy, sales/partnerships, operations, and leadership, playing a critical role in Tono’s success. Your responsibilities will include:

• Partnering with the CEO on high-impact projects, taking them from idea to execution. Your days will balance strategic work and hands-on execution. You’ll be involved in:
• Collaborating with the founders to launch new initiatives, digging into growth drivers, and setting company-wide goals.
• Supporting the partnership sales processes.
• Managing day-to-day implementation of new partnerships.
• Sourcing key hires.
• Fixing broken processes that lack clear ownership.
• Building decks and supporting investor calls.
• Identifying and implementing process improvements to streamline operations as we scale.
• Collaborating across teams, including doctors, clinical operations, engineers, designers, and stakeholders in our partner health systems and clinics.
• Asking the tough questions. Use data to challenge assumptions and provide actionable insights to help the CEO and leadership team make smarter decisions.
• Taking an active role in fundraising, managing diligence requests, and supporting materials creation.
• Championing Tono’s culture, representing the CEO and fostering a workplace where everyone feels connected, driven, and successful.

This is a unique opportunity to gain hands-on experience, work hard, and be challenged in a fast-growing, early-stage company. You’ll work closely with the CEO on core, high-impact issues. The ideal candidate is entrepreneurial, eager to learn, and ready to help shape the future. You'll have the chance to work alongside top-tier talent and measure your own capabilities. While this isn’t your typical 9-to-5, at Tono, we are a meritocracy—and the sky’s the limit.

Qualifications

• Experience:
• 4+ years of work experience, ideally with a background in consulting, investment banking, or strategy.
• Ideally 1+ year in an early-stage startup 1+ year in healthcare.
• Most importantly, a proven bias to action, entrepreneurial spirit, and ability to compete and win in undefined environments.
• Functional Expertise: A “spike” in one or more areas, including strategy, sales, finance, operations, product management, or go-to-market execution.
• Analytical & Communication Skills: Exceptional at modeling, synthesizing data, creating clear and compelling presentations, and turning insights into actionable decisions. Ability to clearly communicate complex ideas.

Personal Characteristics

• Integrity and Trust: A trusted confidant to the founders, able to handle sensitive information and make decisions aligned with Tono’s values.
• Startup Mindset: Positive, curious, adaptable, and driven to make a significant impact in a fast-paced environment.
• Bias to Action: Comfortable with ambiguity and urgency, with a natural inclination to roll up your sleeves and get things done.
• Prioritized and Organized: Skilled at managing a packed schedule and prioritizing effectively to ensure nothing falls through the cracks.
• Relentless Drive for Excellence: Holds themselves and others to the highest standards, continually seeking improvement and delivering exceptional results.
• Desire to Work with the Best: Motivated by collaborating with top-tier talent in a high-performance, mission-driven environment.

Location Preference: Strong preference for New York City-based candidates for proximity to Tono’s clinical, engineering, and business teams.

Compensation & Benefits

• Target Salary: $120,000–$180,000, commensurate with experience
• Meaningful Equity
• Medical benefits,
• Hybrid work model
• Growth opportunities in a fast-scaling, mission-driven organization

Required Reading

• Article: Why You Need Two Chiefs in The Executive Office (First Round)
• Article: The Case for a Chief of Staff (Harvard Business Review)
• Article: Give Away Your Legos (First Round)
• Book: Range - Why Generalists Triumph in a Specialized World
• Book: Powerful - Building a Culture of Freedom and Responsibility