Business Operations Manager

Job Summary

The Business Operations Manager for FinTech Products acts as the Chief of Staff to the VP of the department. They will drive processes and implement structure to ensure goal achievement and to help the department’s Leadership in making effective decisions. They are responsible for coordinating the execution of the day-to-day operations of a business (organization, department, area, function) to ensure that it runs effectively and efficiently.

They also design and implement an effective rhythm of business both within the department and cross departments to achieve the shared objectives and mitigate key dependencies. They will partner with the different teams in the Department on behalf of the leadership team to ensure the right strategic initiatives and deliverables are progressing to achieve the departments’ objectives. Also they will drive the adoption of Company wide processes within their department (eg. Quarter Operational Reviews, Strategic Portfolio Management tracking, Planning and Budget, etc).

The Business Operations Manager acts as a support for all the yearly planning activities, as well as the execution of the planned activities after budget submission. They will also make sure that the key dependencies between departments as results of the yearly planning will be correctly identified and properly followed up.

This role will also own the strategy related to the key business topics - defining the problem, creating output using data-driven analytics, and delivering recommendations to senior stakeholders. This may include program management activities to coordinate, manage and deliver diverse complex business critical initiatives or lead on high scale and impact changes or transformations

Key Responsibilities

Craft Methodology and Standards

• Apply structured methodology to implement an effective way of running business as usual operations and to make it easier for the teams to work and achieve objectives.
• Facilitate the scoping, design, execution of the processes and key initiatives to run the business and the organization
• Positively and proactively contributes towards the craft, including being available to coach others, share best practices or participate in events or projects.

Process Excellence

• Support design and/or execute thoughtful, yet simple, processes to increase efficiency and productivity.
• Drive the optimization of business operations by driving adoption of standardized processes across the department to increase efficiency and effectiveness while also simplifying where possible

Planning

• Support annual and ad hoc planning processes within the department, by working closely with each sub-departments Leadership Team and collaborate with FP&A for a budget definition and resource allocation.
• As well effectively support the cross departmental engagement to share plans and effectively address key dependencies alignment
• Effectively oversee the planning process for a VP organization / sub department

Cadence

• Own preparation and facilitation of business reviews (monthly, quarterly, mid year), including managing follow up and ensuring actions are tracked and delivered.

Performance Management

• Design and implement the measurement, reporting and analysis of performance (vs. KPIs), creating and automating reporting and performing analysis where possible.
• Implementation of Ad Hoc performance management reports to support Leadership Team decision making, including topics such as resource allocation and capacity assessments

Stakeholder Management

• Effectively collaborate with various teams, departments, and stakeholders.
• Acts as a central point of contact for the Leadership Team, streamlining processes, fostering teamwork, and driving operational efficiency.
• Ability to influence up to Director level and productively interact with Sr. Director level

Strategy

• Support the VP and Leadership Team as the Chief of Staff in the creation and execution of the department strategy
• Take the lead on strategic topics and special project implementation
• Prepare materials to support the VP and Leadership Team in the communication and positioning of strategic topics to stakeholders of all levels in the organization

Knowledge/Skills

• Craft skills: Strong process management and problem solving skills including experience with project / change management approaches and phases. Preferably having a solid data and insights analytical skills, comfortable in facilitating effective governance and business as usual initiatives
• Have a solid business and financial understanding, independently use quantitative and qualitative data to drive decision making. Ability to tell a clear story with data/insights. Have a good financial background to be comfortable in understanding business and financial metrics and identify key insights for decision making purposes.
• Ability to think strategically and to identify challenges and opportunities and recommend solutions/actions.
• Ability to shift between strategic thinking and getting hands on
• Change Management basic background
• Be able to effectively communicate with people of diverse background, seniority and domains including large audiences while building and maintaining lasting relationships. Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders.
• Strong interpersonal skills focused on collaboration. Building and maintain lasting relationships and connections with diverse teams, across the organization and outside
• Highly organized and structured in order to make sure all processes run smoothly and in a reliable manner.
• Able to lead, motivate, and manage teams to achieve organizational goals. Able to influence and steer leadership, senior management and groups.
• Solve complex problems independently. Able to break up a complex problem into actionable and easy to understand solutions. They areAs well, they should be hands on and drive solutions to problems in partnership with the involved parties.
• Be able to ensure that outcomes of the processes and the BAU initiatives are in line with internal partners needs and expectations

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.