VP of Operations

About Brand

iTrip is an international short-term and vacation rental property management and marketing company. The company was established in 2008. We blend a combination of a high-tech approach to marketing/sales/revenue management with a high touch level of service that our rental guests and owners rave about. We are nationally marketed and locally owned, so our owners get the most eyes on their units and are cared for by the people who live in the same neighborhoods.

Job Description Summary

The iTrip VP of Operations is responsible for developing strategies, guiding franchise business location teams, and working with other business partners, both internal and external, to enhance the overall value and efficiency relating to the management portfolio.

What You’ll Do (Functions & Responsibilities)

Operations Management

• The VP ensures that all aspects of iTrip operations run smoothly. This includes oversight of business development, revenue management, occupancy, property maintenance, housekeeping, guest services, and vendor relationships. Oversight for all hiring management, performance reviews and training for all team members.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution. Oversight for all hiring, management performance reviews and training for all employees.

Strategic Planning

• Establishes, implements, and communicates the strategic direction of iTrip’s operations division to optimize rental revenue, occupancy rates, and guest satisfaction for all business locations. This involves analyzing market trends, overseeing pricing strategies, and identifying growth opportunities.

Financial Management

• The VP oversees budgeting, financial reporting, and cost control. They work closely with finance teams to ensure profitability and efficient resource allocation.

Quality Assurance

• Ensuring consistent quality across rental properties is crucial. The VP establishes and monitors standards for cleanliness, safety, and guest experience.

Team Leadership

• Collaborates with leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems. Lead and motivate property managers, staff, and other team members. Effective communication and collaboration are essential. Identifies training needs and ensures proper training is developed and provided.

Marketing and Sales

• The VP collaborates with marketing teams to promote business development, attract guests, and manage online listings. They also explore partnerships and distribution channels.

Technology and Systems

• Staying updated on industry technology (such as property management software) is vital. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.

Administration

• Maintains operational protocols and efficiency, allocate resources, and monitors the success of key performance indicators.
• Develops and maintains relationships with property owners, prospective owners, and their team members.
• Communicates with relevant vendors and trade associations.
• Reviews vendor relationships on an ongoing basis and makes changes to improve efficiencies.
• Attends industry conferences.
• Creates, reviews, updates, and enhances operational workflow processes.
• Oversees the handling of and is involved in responding to complaints from clients.
• Works with Marketing to conduct frequent client satisfaction and follow up with client on issues, if warranted.
• Submits timely and accurate reporting, as required.
• Responds to corporate office requests.
• Manages the limited damage waiver program for all property managers.
• Reviews and responds to property acquisition requests that are out of market.

What We’re Looking For (Minimum Qualifications)

Education Requirements

• Bachelor’s degree in business administration or related field.
• MBA/Master’s preferred.
• License Requirements: Florida Real Estate Broker

Type

• Full Time, Salaried, Exempt

Location

• Remote / 20-30% travel

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs