Manager | Business Operations

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The Company

PayPal

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We Offer

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our Beliefs

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary

We are looking for a Manager, Business Operations which will be critical to deliver on top priorities and be able to scale with the growing demand of our stakeholders.

Job Description

Job Title: Manager, Business Operations

Meet Our Team

The Office of the CTO manages and delivers PayPal's end-to-end Technology roadmap through an operating model and strategy that leverages standardization, process diligence, and operational excellence. The Business Operations team drives predictable, streamlined operations, efficiencies and elevate employee engagement with sustainable consistency across the organization.

Your Way to Impact

This role significantly impacts the entire Technology team, by leading and managing the organizations business operations.  This touches almost every part of the team’s daily experience and enables each member of the organization to achieve success in their roles.  It also directly influences and guides the decisions of the Leadership team, while coordinating with other Technology Chief of Staffs. You will also establish and mature performance tracking, operating rhythms, and financial stewardship, fostering seamless alignment and innovation across the CTO.

Your Day-to-Day

• Drive accountability and process improvement with the Technology Hiring Ramp, WFP Principles and Hiring practices

• Drive and manage the technology budget management process

• Help to coordinate all operating cadences for OCTO

• Coordinate with the partners external to Technology such as HR, Finance, and Talent Management

• Help to coordinate executive presentations

• Help to coordinate Technology OKR and KPI reporting

• Help to coordinate employee engagement initiatives

• Establish and maintain cross-functional partnerships throughout Technology and Business teams to drive results

What You Need to Bring

• A successful candidate should bring at least 7+ years of experience within an operational, planning or project management role

• Candidates should be able to quickly make sense of, combine, and organize information into meaningful patterns

• Experience with workforce planning and management is preferred

• A strong financial background is required (budgeting, forecasting, planning)

• Candidates should be comfortable with ambiguity and confident in putting robust processes in place

• Candidates should be comfortable driving cross-functional alignment amongst all leadership levels

• Ability to manage multiple projects or workstreams at the same time is required

• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions

• Skilled in Microsoft PowerPoint and creating high-quality, Executive-level presentations

• Ability to deliver a high volume of Executive-level presentations in short periods of time is required

• Ability to manage a high volume of fast-paced and quickly changing details and requests from dozens of Leaders

Subsidiary

PayPal

Travel Percent

0

Bachelors Degree or Equivalent

Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.