Chief of Staff

Job Summary

The Chief of Staff will work alongside the President of Access Healthcare / CEO of Pacific BPO as a strategic partner in facilitating and enhancing an efficient coordination of schedules and communication for overall effectiveness. This role will serve as a coordinator for the President of Access Healthcare / CEO of Pacific BPO with various internal and external stakeholders. The role also involves working cross-functionally and globally with client services, sales, marketing solutions, operations, human resources and finance, playing a key role in general management, leadership, infrastructure platform development, strategy, and execution.

Duties/Responsibilities

General Management

• Understanding the culture of the organization and establishing relationships with senior leaders
• Drive accountability through project management processes
• Be present and available for feedback and input from the President of Access Healthcare / CEO of Pacific BPO
• Organize and coordinate internal and external meetings at the request of the President of Access Healthcare / CEO of Pacific BPO for strategic projects
• Agenda Management - Carefully manage the President of Access Healthcare / CEO of Pacific BPO agendas, with a focus on essential business priorities and strategic objectives
• Support the President of Access Healthcare / CEO of Pacific BPO in managing meetings and prioritizing action items, and executing special projects
• Create minutes of set meetings, identify President’s deliverables as well as deliverables of others to President by documenting and tracking to its competition
• Resolve issues that may arise in a timely manner

Leadership

• Exercises professional maturity and decorum as point of contact for President of Access Healthcare / CEO of Pacific BPO external and internal relationships
• Exemplify servant leadership by building strong external and internal relations & holding high ethical standard
• High energy and comfort with ambiguity in fast-paced environment
• Directs and coordinates with other leaders in the organizations to ensure the business unit’s goals are met
• Executing short and long-term objectives
• Assume responsibility for timely reporting to senior management
• Offer valuable insights and analyses as a strategic advisor to the President of Access Healthcare / CEO of Pacific BPO, guiding key decision-making processes

Strategy & Execution

• Research topics and prepare a point of view at the request of the President of Access Healthcare / CEO of Pacific BPO
• Manage strategic partnerships as directed by office of the President of Access Healthcare / CEO of Pacific BPO
• Develop plans for projects that require execution
• Ability to meet deadlines, handle and prioritize simultaneous requests, projects, and activities across all levels within the organization
• Comfortable with traveling with the President of Access Healthcare / CEO of Pacific BPO including overnight conferences both domestic and international

Infrastructure Platform Development

• Consistently updating and revising strategic plans based on leadership changes
• Implement internal strategies to achieve the company vision and meet objectives
• Participate in business and strategic planning, implementation of policies, process improvement and other activities related to the organization’s performance
• Prepare reports, presentations, agenda items, talking points and support in executing corporate initiatives
• Meet with other executives to assess the direction of the company
• Performs other related duties as assigned

Required Skills/Abilities

• Ability to translate high level business priorities into clear and simple initiatives that achieve company goals
• Ability to meet deadlines, handle and prioritize simultaneous requests, projects, and activities across all levels within the organization
• Creative and analytical thinker with strong problem-solving skills
• Excellent verbal and written communication skills
• Detail oriented with accuracy
• Able to build and maintain effective working relationships at all levels of the organization
• Extremely accountable, resourceful, professional, reliable, and willing to assist
• Strong interpersonal skills and ability to be a team player and maintain a positive attitude
• Ability to think creatively and anticipate needs of senior leadership
• Strong organizational and planning skills
• Ability to maintain confidentiality
• Ability to work productively in a fast-paced environment
• Occasionally would be required to work after hours and weekends as business needs arise
• Highly proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), data analytics tools and document/calendar management

Education and Experience

• MBA from an accredited institution
• 3 – 5 years of experience as Chief of Staff for an executive, ideally supporting CEO or C-level

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15lbs