Chief of Staff

Reference: VB16748

Salary:

£80,000 - £100,000 + excellent benefits and bonus

Location:

Mayfair, London

We are looking for a Chief of Staff to join a growing executive search firm, based out of amazing offices in Mayfair. You will play a pivotal role in ensuring the business operates efficiently and strategically. Reporting directly to the Partners, you’ll focus on driving internal operations, facilitating strategic initiatives, streamlining workflows, enabling the team to perform at their best, and building the company’s internal capabilities. This includes hiring and managing key roles such as an administrative assistant and recruitment associates to support the business’s continued growth and efficiency. Ideal candidate will have worked in a similar role previously, coming from either a Tech or Professional / Financial Service background.

Responsibilities:

Leadership and Strategic Support

• Act as a trusted adviser to the Partners, providing insights and support on business operations, strategic priorities, and internal challenges

• Collaborate with the Partners to define and implement growth strategies, focusing on team development, operational excellence, and business scalability

• Represent the Partners in internal discussions when required, ensuring alignment on company goals and priorities

• Fulfil an intermediary role between the Partners and the junior team, facilitating communication, resolving conflicts, and ensuring smooth operations

• Manage the Partners' schedules and organise meetings with structured agendas to maintain focus and momentum on key objectives

Operations and Workflow Management

• Oversee day-to-day operations, ensuring the team has the tools, processes, and support needed to work effectively

• Implement and maintain systems to optimise recruitment processes, data management, and workflow efficiency

• Manage administrative task

• Identify inefficiencies in workflows and recommend solutions to improve productivity

Hiring and Talent Acquisition

• Lead the recruitment process for internal hires, including drafting job descriptions, sourcing candidates, working with recruiters, and coordinating interviews

• Collaborate with the Partners to define the hiring strategy, identify talent gaps, and provide actionable solutions

• Oversee onboarding for new hires, ensuring they are fully integrated into the business and set up for success

Managing Team Members and Development

• Manage recruitment associates, providing mentorship and guidance

• Ensure clear delegation of tasks to administrative staff and associates, to ensure clarity, accountability, and collaboration

• Develop and implement performance review processes

• Manage team meetings, set agendas, and follow up on action items

• Identify opportunities for staff training and development to support growth

Monitoring and Reporting

• Monitor and analyse key metrics

• Create regular performance reports for the Partners

• Ensure accountability by tracking deliverables and deadlines across the team

Internal Culture and Team Building

• Foster a collaborative, high-performing culture by organising team initiatives, encouraging open communication, and proactively addressing internal challenges

• Reinforce the company’s values, mission, and goals through consistent messaging and team-building efforts

Ideal Candidate Background:

Potential Current Role

• Existing Chief of Staff professionals

• Executive Assistants wanting a step-up

• Operations Manager wanting a broader role

• Recruitment Consultants wanting a more operational and strategic role

• Business Development managers in law firms wanting a broader role

• Law firm or in-house legal recruiters wanting a broader role

• Tech Sales managers wanting a more operational role

Skills

• Proven experience in operations, strategy, or team management

• Familiarity with high-touch client service environments

• Hands-on approach and ability to thrive in a small, entrepreneurial team

• Strong understanding of recruitment technology (CRMs, LinkedIn Recruiter, analytics tools)

• Effective communication and stakeholder management skills

• Exposure to the legal industry or finance/ professional services sector is a strong advantage

Bain and Gray is an equal opportunities employer. We continually strive to improve our processes around our diversity, equity and inclusion strategy. Bain and Gray specialise in administration and PA recruitment across London.  Roles typically include Receptionists, Team Assistants, EAs, Office Managers and PAs across all industry sectors.

We are a boutique agency and as a result, are unable to respond individually to the high volume of applications. If you are already registered with us at Bain and Gray, please do not hesitate to contact your consultant directly.