Senior Director GTM Tools and Central Operations

Description

Sprout Social is looking for a highly motivated, strategic and inspiring Revenue Operations Leader to build and steward an organization comprised of Program Managers and Systems/Data/Analytics professionals whose mission is to drive scale & leverage across Sprout’s GTM organization.

Why join the Strategy & Operations team?

Sprout Social is a leader in the rapidly growing social media management space. In Strategy & Operations (S&O), we shape the Company’s GTM strategy and translate it into an operational plan. We are building a world-class team that will be instrumental in helping the Company expand from ~$350M to $1B and beyond. The S&O team plays a critical role in designing, measuring, and optimizing our GTM efforts across Sales, Customer Success, Sales Development, Partnerships, Sales Engineering, and Professional Services. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.

What You’ll Do

• Set Sprout’s strategy for Sales & Customer Success tooling and automation, coordinate cross-functionally to maximize utilization of these tools, and drive measurable productivity improvement
• Own the topic of data quality and integrity within Sprout’s CRM instance, proactively working to improve and maintain a high standard of fidelity with both internal and third-party resources.
• Manage a team of deal desk professionals with a view toward driving scale in our sales support model and transactional efficiency, including acting as an advisor to the business on matters of billing policies, provisioning processes, and deal structuring.
• Develop and manage a business intelligence team whose mission is to build scalable and easy-to-digest reporting infrastructure to drive improved business management and decision-making
• Implement process improvements and drive change management across the organization while leveling up the skills and abilities of their team.
• Build trusted relationships across the organization with an ability to influence and deliver consistent results.
• Develop and manage a team of PMO professionals, standing up a robust process for intake of project work and consistent standards of execution and measurement

What You’ll Bring

Sprout Social is looking for someone with a proven track record of people leadership and project management. This individual will partner with Sales and Success teams to identify, prioritize, deliver, and measure initiatives across the organization that are designed to increase efficiency. If you have a passion for leading teams and implementing project management best practices, we’d love to talk to you!

The minimum qualifications for this role include:

• Minimum of 8+ years managing teams, and at least 3+ years of experience as a 2nd line manager (manager of managers)
• Proven track record of strong project management skills
• Track record of supporting Sales and/or Sales Operations in a previous role, including familiarity with Sales and Customer Success reporting
• Experience managing vendor relationships and technology adoption

Preferred qualifications for this role include:

• B2B SaaS/Software
• Fluency using Excel and Tableau
• Deep familiarity with Salesforce
• Familiarity with Agile methodologies
• Strong communication and presentation abilities, both written and verbal