Chief of Staff

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years .

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT). The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location

Our Chief of Staff is an integral part of our executive team at WillowTree. To ensure the Chief of Staff can maximize their impact, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, and Thursdays) in our Charlottesville, VA HQ.

The Opportunity

As Chief of Staff (COS), you will serve as our President’s right hand. You’ll augment his capabilities, allowing him to reach more people and be more effective and informed than they could be alone. Your prioritization will increase the efficiency of our business and will allow WillowTree to continue thriving as one of the best workplaces in tech.

As WillowTree continues to scale and grow under our partnership with TELUS International, we’re looking for someone who can leverage their technical and business acumen to collaborate with executive leadership between WillowTree and TELUS International. As our Chief of Staff, you’ll be able to span all aspects of our high-growth digital consulting firm while representing our core values .

Responsibilities

• Program management for strategic initiatives that are critical to WillowTree’s growth. This includes but is not limited to managing our post-merger partnership growth with TELUS International and organic/inorganic growth opportunities
• Partner with executive administration and HR teams to drive the President’s vision and priorities through company communications. This can include creating presentations for our monthly company-wide All Hands meetings, Learning & Development seminars, and supporting written communications
• Lead the development of weekly and monthly company health and performance updates for leadership and board review in collaboration with commercial, delivery, and finance teams
• Track and monitor the progress of high-priority projects and OKRs led by other teams to ensure they cross the finish line
• Frame and drive decisions with compelling research, insights, and outcomes-based recommendations
• Support President-led strategic offsites by organizing agenda and running workshops
• Serve as a neutral trusted advisor and sounding board for new ideas and initiatives for all within the organization

Competencies

• Experience:
• 2+ years of professional experience working with clients in management consulting with an MBA OR 6+ years of experience without an MBA
• 2+ years of technical professional experience OR Hold a Bachelor’s Degree in Computer Science, Engineering, Information Technology, or a related field
• Skills:
• Strong delivery and communication skills, including comfort in presenting to Fortune 500 clients
• Knowledge and expertise related to the digital marketplace and economic trends
• Bring a strong combination of business leadership and technical skills
• Exceptional written and verbal communication skills to distill the CEO’s message in succinct and tactful ways
• Strong project and stakeholder management skills
• Exceptional interpersonal skills to build relationships and influence at all levels across the company including our clients
• Behavioral Approach:
• Embody WillowTree’s Core Values
• A high level of EQ and integrity to build affective and cognitive trust with diverse personalities
• Comfort with constructive conflict coupled with a willingness to defend your ideas for the best of the firm
• Intellectually curious, deeply organized, and highly attentive to detail
• A solutions mindset with a knack for creating effective strategies
• Self-driven; able to determine the best course of action with little oversight across multiple projects and priorities
• Can fluidly switch between strategic and tactical tasks — focusing on the “Why” and the “How”
• Embrace ambiguity as opposed to relying on well-defined formulas for success and identify solutions to add value
• An innate leader who demonstrates analytical thinking, business instincts, and good judgment to navigate complex situations Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.